Refund / Cancellation Policy

Refunds and cancellations depend on the rules of the airline, hotel or supplier for your booking.

Cancellations

Call us at (888) 224-1108 to request a cancellation. We will explain any supplier penalties before processing.

Refunds

Eligible refunds are returned to the original payment method once received from the supplier. Non-refundable fares and rates cannot be refunded.

Changes

Date or name changes may incur supplier fees and fare differences.

Service Fees

TicketWay service fees may be non-refundable once a booking is issued.